Refund Policy

All products on this site are digital downloads — such as PDF guides, spreadsheets, templates, invitations and interactive Christmas cards.

After you complete your purchase, you'll receive an email with a link to download your files. Once you have downloaded them, you can keep your copy of the files. Invitation download links work for 7 days, and Christmas cards are accessed through the private link in your order email.

We understand that mistakes happen. We're happy to help in these situations:

• •Duplicate purchase — you accidentally bought the same thing twice
• •Technical issues — the file won't open, is corrupted, or didn't arrive
• •Wrong product delivered — you received something different from what you ordered

Because digital products can be downloaded and kept immediately, we generally can't offer refunds for:

• •Change of mind after downloading
• •Not reading the product description before purchasing

That said, if something about your purchase isn't working for you, please reach out. We'd rather help you get value from what you bought than leave you feeling stuck.

Email us at support@shieladgt.uk with:

• •Your order number or the email you used to purchase
• •Which product you'd like refunded
• •A brief note about what happened

We aim to respond within 1–2 business days. Refund requests are typically considered within 14 days of purchase.